We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are unsure please contact us before you process your payment.Īll warranty or defective units must be handled by Silhouette Support team here. Please ensure "Upgrade Codes" are purchased correctly. Warranty support click here.Īll materials and supplies sales are final ones it ships. Once a machine is opened, used or registered the same is final. It must also be in the original packaging.Ĭustomer is responsible for return shipping. To be eligible for a return, your item must be unused, unopened, unregistered and in the same condition that you received it.
Machines (CAMEO, Portrait, Curio, Alta and Mint) It must also be in the original packaging. To be eligible for a return, your item must be unused, unopened and unregistered and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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